Overview

At StitchyRich, we are committed to ensuring that our customers are completely satisfied with their purchases. If for any reason you are not, we are here to help.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Eligibility for Refunds

  1. Time Frame: To request a refund, the item must be returned within 7 days from the date of purchase.
  2. Condition of Items: The item(s) must be:
    • Unworn, unwashed, and unused.
    • In their original packaging, with all tags attached.
  3. Proof of Purchase: A valid receipt or order confirmation is required to process the refund.

Non-Refundable Items

Please note that the following items are not eligible for refunds:

  • Gift cards.
  • Final sale or clearance items.
  • Customized or personalized products unless defective.

Process for Refunds

  1. Initiate a Return:
    • Email our customer support team at [contact@stitchyrich.com] with your order number and reason for the return.
    • Once approved, you will receive instructions for shipping the item(s) back to us.
  2. Shipping:
    • Customers are responsible for return shipping costs unless the item received was incorrect or defective.
    • We recommend using a trackable shipping service to ensure your return reaches us safely.
  3. Inspection and Approval:
    • Once we receive your return, we will inspect the item(s).
    • If approved, your refund will be processed within 7–10 business days and credited back to your original payment method.
  4. Partial Refunds:
    • In cases where items show signs of use or are not in their original condition, a partial refund may be issued at our discretion.

Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the replacement item.

Damaged or Defective Items

We apologize for any inconvenience caused by damaged or defective items. Please notify us within 7 days of receiving the item. We will arrange for a replacement or full refund at no additional cost.

Contact Us

For any questions regarding our refund policy, please reach out to us:

  • Email: [contact@stitchyrich.com]

Thank you for shopping with StitchyRich! Your satisfaction is our priority

Need help?

Contact us at contact@stitchyrich.com for questions related to refunds and returns.